Privacy Policy

    Last updated: 10/16/2026

    1. Information We Collect

    The Pines Studio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

    We may collect the following types of information:

    • Contact Information: Name, email address, phone number when you contact us directly
    • Website Usage: Information about how you use our website, including pages visited and time spent
    • Communication: Records of correspondence when you contact us via email or phone

    2. Third-Party Services

    BookWhen Booking System

    We use BookWhen as our third-party booking system for class reservations. When you book a class, you will be redirected to BookWhen's platform where they collect and process your booking information including:

    • Name and contact details
    • Payment information
    • Class preferences and booking history
    • Any health or accessibility information you provide

    BookWhen operates as an independent data controller for this information. Please review BookWhen's Privacy Policy at their website for details about how they handle your data.

    3. How We Use Your Information

    We use your information to:

    • Respond to your inquiries and provide customer service
    • Send you information about our classes and services (with your consent)
    • Improve our website and services
    • Comply with legal obligations

    4. Data Sharing

    We do not sell, trade, or otherwise transfer your personal information to third parties except:

    • To BookWhen for class booking purposes
    • When required by law or to protect our rights
    • With your explicit consent

    5. Data Security

    We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

    6. Your Rights

    Under UK data protection law, you have the right to:

    • Access your personal data
    • Correct inaccurate data
    • Request deletion of your data
    • Object to processing of your data
    • Request data portability
    • Withdraw consent where applicable

    7. Cookies

    Our website may use cookies to improve your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

    8. Contact Us

    If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

    Email: lesley@thepinesstudio.co.uk

    Phone: 07974123193

    Address: The Pines Studio, Hertfordshire, UK

    9. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.